🍭 Returns & Refund Policy

At EMBERLOOTSTATION, we want every purchase to feel like opening a perfectly wrapped surprise. If something isn’t quite right, this policy explains how returns and refunds work — clearly, fairly, and with care.

Effective Date: April 21, 2026

Refund Eligibility

To qualify for a return and refund, your item must meet the following conditions:

• Item must be returned within the eligible return window.
• Product must be unused, unworn, and in original condition.
• All original packaging, accessories, manuals, and tags must be included.
• Proof of purchase (order confirmation or receipt) is required.

Return Time Limits

You may request a return within 30 calendar days from the date your order was delivered.

After 30 days, we may be unable to process a refund or exchange unless the item is defective or covered under a specific warranty.

How to Request a Return

1. Email our support team with your order number and reason for return.
2. Wait for return authorization and shipping instructions.
3. Securely package the item to prevent damage during transit.
4. Ship the item to the address provided in the return instructions.

Unauthorized returns may not be accepted, so please contact us before sending any item back.

Non-Returnable Items

• Items marked as final sale or clearance.
• Personalized or custom-made products.
• Digital downloads or electronic codes once delivered.
• Items showing signs of use, damage, or alteration.

We reserve the right to refuse returns that do not meet the above conditions.

Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.

Shipping costs are non-refundable unless the return is due to an error on our part.

📬 Need Help?

Our support team is here to make returns simple and stress-free.